Distance Selling Agreement
Distance Selling Agreement
1. Introduction
This Distance Selling Agreement sets out the terms and conditions governing all purchases made through our website (The Isolate Shop) by consumers residing in the United Kingdom. By placing an order with us, you agree to be legally bound by this agreement.
These terms do not affect your statutory rights.
2. Seller Information
Business Name: The Isolate Shop
Email: info@theisolateshop.com
3. Products and Pricing
All prices are listed in GBP (£) and include VAT (where applicable). Product descriptions, images, and pricing are provided as accurately as possible. We reserve the right to correct any errors, inaccuracies, or omissions at any time.
4. Order Process
Orders are placed by completing the checkout process on our website.
Once an order is placed, you will receive an order confirmation by email.
A contract between you and us is formed when we dispatch the goods and confirm shipment.
We reserve the right to reject or cancel any order for reasons including but not limited to stock unavailability, suspected fraud, or pricing errors.
5. Payment
Payment must be made in full at the time of ordering using one of the available payment methods. All transactions are processed securely.
6. Delivery
We aim to dispatch orders within 1–2 working days using Royal Mail. Delivery times vary based on the service selected at checkout.
7. Right to Cancel
You have the right to cancel your order within 14 calendar days of receiving the goods, without giving any reason, as per the Consumer Contracts Regulations 2013.
To cancel, you must notify us in writing (e.g., via email) within the 14-day period.
8. Returns and Refunds
You must return cancelled goods to us within 14 days of notifying cancellation. Goods must be returned unused, undamaged, and in original packaging. You are responsible for the return costs unless the item is faulty or incorrect.
Refunds will be issued within 14 days of receiving the returned goods or receiving proof of return.
9. Exceptions to the Right to Cancel
You may not cancel your order for:
Goods made to your specification or clearly personalised.
Sealed items that have been unsealed after delivery and are not suitable for return for hygiene reasons.
Perishable goods or items with a limited shelf life.
10. Faulty or Misdescribed Goods
If goods are faulty, damaged, or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015. Contact us within 30 days of receiving the goods.
11. Limitation of Liability
We are not liable for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) arising out of any problem relating to the goods supplied.
12. Governing Law
This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.