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Terms and Conditions

Terms and Conditions

Effective Date: 2025
Website: theisolateshop.com

Please read these Terms and Conditions (“Terms”) carefully before using our website or placing an order with us. By accessing or using our website, you agree to be bound by these Terms.

These Terms are governed by UK law and comply with the Consumer Rights Act 2015, The Consumer Contracts Regulations 2013, and other applicable UK regulations.

1. About Us

This website is operated by:
Business Name: The Isolate Shop
Email: info@theisolateshop.com

2. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Use the website in a way that causes harm, disrupts service, or attempts unauthorised access.

  • Submit false or misleading information during checkout.

  • Copy, reproduce, or distribute any part of the website without our express written consent.

3. Products and Descriptions

All product listings, images, prices, and descriptions are provided in good faith and updated regularly. We aim for accuracy, but:

  • We reserve the right to correct errors, omissions, or pricing issues at any time.

  • Product colours and appearances may vary slightly due to screen differences.

4. Order Acceptance

Your order is an offer to purchase goods. A binding contract is only formed when:

  • You receive a confirmation email AND

  • The goods are dispatched.

We reserve the right to reject or cancel any order for reasons including product unavailability, payment issues, or suspected fraud.

5. Pricing and Payment

All prices are listed in GBP (£) and include VAT (where applicable).
Payment must be made in full at checkout using one of the accepted payment methods. We use secure payment providers for all transactions.

6. Delivery

We aim to dispatch all orders within 1–2 business days. Deliveries are handled by Royal Mail or other selected couriers.

7. Cancellations and Returns

You have the right to cancel your order within 14 days of receiving the goods.
Returned goods must be unused and in original condition.

8. Faulty or Damaged Items

If your item is faulty or not as described, please contact us within 30 days of receipt. We will offer a refund, repair, or replacement in line with your rights under the Consumer Rights Act 2015.

9. Intellectual Property

All content on this site — including text, graphics, images, logos, and design — is the property of [Your Business Name] or our licensors.
You may not use or reproduce any content without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for:

  • Any indirect, incidental, or consequential damages

  • Any loss of profits, data, or business interruption

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraud.

11. Privacy

Your personal data is handled in accordance with our privacy policy.
By using this site or placing an order, you consent to our collection and use of your data as described.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms

We reserve the right to update these Terms at any time.
The most recent version will always be available on our website. Continued use of the website constitutes acceptance of the updated Terms.